Managed IT Support: Critical Services During the Pandemic 

Our world heavily relied on technology long before this year. However, this year has taught all of us that in order to run a successful business, medical practice, dental group, or organization, we need technology like video conferencing, e-commerce, and software to keep us running. Managed IT support specialists can manage all of these things and more for your business while keeping all of your devices, servers, data, and network connections safe from all threats either internal or external.  If this year has taught us anything, it's the level at which we need technology as well as the level of stress we can reach when that technology fails or needs troubleshooting.  In today’s economy, many small and medium sized businesses can not afford to keep a fully staffed IT department or IT expert who can be at the beck-and-call of team members within your business. Thankfully, Managed IT support specialists can do the work at a fraction of the cost of a full-time employee doing the same tasks. Managed IT support can differ from day to day, depending upon the size of your organization and the type of work you typically do for your clients. Our Managed Support can include: managing, installing, maintaining, troubleshooting, and configuring your office and computing equipment. Here are just a few of the critical tasks and features of our Managed IT support service during this pandemic. 

computer and tablet

Remote Monitoring 

Having an IT specialist on-site is not always possible for many small businesses. However, our platforms and services allow us to remotely and proactively monitor our client’s endpoints, networks, and computers. Remote capabilities give us the advantage of being able to connect and manage issues for our clients in their offices, all while working from ours. 

Security Your Network 

One of the top roles of a Managed IT Support staff is to ensure that your network is completely secure. According to the FBI’s Internet Crime Complaint Center (IC3), instances of cybercrime appear to have jumped by as much as 300 percent since the beginning of the coronavirus pandemic.  Entrepreneur online reports that, “While much of this jump can be attributed to America’s daily activities increasingly moving online — newly remote workers unaware of basic security measures or companies struggling to keep externally-accessed systems secure, for example — the FBI says a lot of the increased cybercrime is coming from nation states seeking out COVID-19-related research.” Having a Managed IT Support expert on the job can bring peace of mind that all of the latest patches, software, and security protocols are being used for every aspect of your job including remote workforce, video conferencing, and HIPAA requirements for healthcare data. 


Backups & Recovery Services 

Data is gold in practically every industry. Protecting that data should be of utmost importance. What if a server goes down? What if a ransomware attack holds your login credentials hostage? What if an act of nature brings your power source down? All of these scenarios could mean that your data is inaccessible or lost.  A Managed Support specialist can ensure that your systems are redundant and that all data is backed up in a separate location. These backups can get your business back up and running with little downtime no matter what the circumstances are that brought it down initially.  Having a Managed IT Support expert working with your business is a smart idea whether there is a pandemic or not. Check out our services that can keep your company running smoothly, efficiently, and securely. Contact Spectra Networks or check out our website for more information about our Managed Support services.