man working at computer

The Benefits of Omni Channel Support 

July 1, 2020

How does your business interact with customers? Do you handle questions, orders, and problems over the phone, online, via social media, or through email? Or, have you expanded these options to include alternatives like: text messaging, online chat options, and direct messaging? The most forward thinking companies then take this even further by offering all…


Top IT Challenges When Returning to Work After COVID-19 

June 3, 2020

Returning to work and some semblance of “normal” after this global health crisis is something many of our clients have been dreaming about since the stay-at-home orders were given by Governor Baker in mid-March.  While working from home may be manageable for many industries, many of our clients in the dental and medical fields needed…

plan a, plan b, plan c

3 Reasons to Backup Your Data Now 

May 20, 2020

If you know the IT and data world at all, you probably have heard the phrase, “If you have only one, you have none.” This mantra means that if you don’t have a backup plan for your data, you have nothing at all. You could be gambling your business’s future without a clear and well…