New Features at GoTo Connect for VoIP 2025 

GoTo Connect, a cloud communications and IT platform, introduced a series of noteworthy updates and new features in 2025. These updates aim to enhance productivity and customer interactions, particularly for small and midsize businesses (SMBs).  Let’s examine a few of the over 100 new features offered in the GoTo Connect arsenal and how they can enhance your relationships with clients and within your workforce.

What Is GoTo Connect?

GoTo Connect offers a suite of communication and collaboration tools, including a business phone system, customer engagement software, and a contact center solution. Specifically, GoTo Connect includes features like unlimited call routing, auto attendants, and integrations with other apps. Additionally, it provides customer engagement tools like outbound SMS campaigns and a shared inbox. The contact center solution offers features like omnichannel support (phone, email, chat, and WhatsApp) and quality management.  For a more detailed explanation, take a look at our previous blogs on GoTo Connect VoIP products.

VoIP Tools

Latest Features & Updates 

Many of GoTo Connect's new features focus on omnichannel customer experience, AI solutions, and streamlined management.

New AI Features 

As with many businesses, harnessing the power of AI or artificial intelligence is critical in today's evolving technological world.  Thankfully, GoTo Connect stays up-to-date with its new AI capabilities and features, which were released this quarter. In May, they introduced practical AI features, such as the AI Receptionist, which offers a 24/7 smart assistant for answering calls, automating tasks and improving customer service. They rolled out AI Quality Management, simplifying reporting and analysis with automated insights, enabling contact center managers to quickly identify trends, take corrective action, and work with staff to improve performance and customer satisfaction. AI is also being used to enhance summaries for short calls, making them more concise and relevant in the Improved AI Summary feature.  

phone technology

Expanded Mobile Features 

In our world of remote workforces, seamless communication and collaboration are essential. GoTo Connect has expanded its mobile features to accommodate clients, employees, and customers who are on the go and not always sitting at a desk in an office.  Updates to mobile now support outbound faxing! You can now send faxes directly from GoTo Mobile and access a comprehensive history of all sent faxes. This feature brings the convenience of faxing to your fingertips, wherever you are, making business communications even more flexible and efficient!

Improved Admin Portal 

Businesses can now manage products, edit audio clips, handle SMS messaging, and safeguard sensitive conversations through new admin tools designed for ease of use and minimal tech experience.

Simplified Audio Management

Instead of deleting, re-uploading, and reassigning audio files across multiple resources like dial plans, you can now edit the file directly and apply changes everywhere in one step. Whether updating a “Welcome message” used across five dial plans or fine-tuning a prompt, this streamlined solution saves time and reduces hassles for your team.

A Unified Inbox

We all dread a disorganized and packed inbox, but with GoTo Connect’s new unified inbox, users can manage conversations across multiple channels like email and WhatsApp within a single view, eliminating the need for constant app switching. With over 100 new features, it’s difficult to mention all the great changes happening at GoTo Connect. Learn more on their site and make sure to explore more of their amazing new features, such as Auto Record Meetings, Local Presence Dialing, and Schedule-Based Do Not Disturb.