Questions to Ask when Hiring an IT Support Company

Did you know that 27% of small-to-medium sized businesses do not have IT Support? It almost seems unthinkable in today’s technology-driven business world!

If your company is expanding and considering adding an IT management support company to help with the daily tech issues, you will probably have a lot  of questions about services and qualifications.

As an IT support provider, we know the importance of finding a company that is easily accessible, can help your company grow, and is prepared to handle any unexpected situations.

We also know that so many of our clients stay with us because we are able to tell them what is going on in layman’s terms that allow for a deeper understanding of the problem. During your search for the ideal IT support company for your business, here are some questions you may want to ask before you sign on the dotted line.

An Experienced IT Consultant

It is always a good idea to find out how many years of experience the company has, and what type of businesses they have supported thus far. Depending upon your field, you may want to ask what services are common for your industry, and how these have helped their clients manage technology, security, and growth.

Cost and Service Plans

For many businesses, the cost of IT is a determining factor. Find out what exactly is covered based upon the size of your company, and budget accordingly. For example, the number of workstations, servers, routers, etc., there are in your company may give a good approximation of how many hours of service will be needed.

Business Technology Planning

A service that most IT companies lack is acting as a Chief Technology Officer(CTO). Spectra Networks will work our clients to build life cycle replacement plans for equipment, build three year IT budgets so there are no unexpected long terms costs, and we also assist with process improvement when it comes to improving employee efficiency by adopting new technology/processes. In addition as we act as a CTO, we also stay on top of the latest privacy, HIPAA and other compliance regulations to strategically advise clients on the best course of action to maintain regulatory compliance.

Service Plans Offered Through IT Support

Find out the varying levels of support plans that are offered. For example, is there a full managed service support contract or perhaps an hourly rate on an as needed basis? See if plans can be customized to fit your needs. Be wary of a company that is pushing for additional support services that you don’t necessarily need. An important question that you will want to find out is what is NOT included in your service contract.

Response Time From Your IT Company

Having an IT support company is critical to many small businesses that find themselves in a technical jam. However, find out exactly how fast their response time is to both common and not-so-common problems that may arise in a typical workday. Use caution for companies that guarantee that issues will be resolved within a specific amount of time, as this is something that no one should claim.

Business Hours & Availability to Assist You

Maybe your business doesn’t often require after-hours support. Or conversely, maybe your business needs 24/7 support. Make sure the technology provider you choose provides the level of service your business requires during the hours you need.
If your business is growing or in search of a trusted IT support partner, Spectra Networks has the experience, knowledge, and skills to help your company. For more information, call us at 978.219.9752 or visit our website.

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