There is nothing more frustrating in the workplace than a recurring and time-consuming technical issue that stops the flow of work and hampers the morale and mood of the office. From printers that stop connecting to devices with internet connectivity issues and from an inability to log in to forgotten passwords, the list could go on and on. Do you and your employees have an expert to talk to in these circumstances? From the first line of defense in calling a Tier 1 Help Desk Support personnel to the more complex issues handled by Help Desk specialists, having the option to seek help can be beneficial for even small and medium-sized businesses. Let’s explore what a Help Desk does and the benefits of hiring Help Desk Support for your growing organization.
What Does A Help Desk Do?
As an IT support service provider, we know that computers, devices and business technology in general can break down, malfunction or need maintenance throughout the workday in order to keep a business running. Having a Help Desk professional be available for your organization can be a lifesaver but what exactly does a Help Desk do? Depending on the nature of your business, a Help Desk (sometimes called IT Support) is technical assistance to either employees or customers (sometimes both) with the goal of solving or troubleshooting the problem to improve customer service and business productivity/efficiency. Often, Help Desks troubleshoot common problems with printers, Wi-Fi, internet connectivity, devices that are malfunctioning, and data that seems lost. Sometimes the Help Desk handles more serious security issues such as security software updates, passwords and multi-factor authentication. Still higher tiered Help Desks can troubleshoot issues involving backups, disaster recovery and emergency security issues.
Benefits of A Help Desk
If your business is considering employing a Help Desk or IT Support, here are a few of the benefits that may sway your decision-making process. Help Desk personnel are helpful in that they…
Operate both during and after office hours for technical issues whenever needed
Have the technical expertise to troubleshoot and solve common and not-so-common issues
Have the training to effectively communicate with employees either remotely or in person on how to handle technical scenarios
Enable a business to quickly resolve technical issues
Enable businesses to reduce downtime and security vulnerabilities
Increase productivity and efficiency as they help solve technical challenges in real-time
Have the tools and resources to assist employees in their day-to-day interactions with technology, software and hardware
Enable a business to grow and scale up
Have an eye on what security issues may be on the horizon
Can identify issues that need to be escalated to a Managed Service Provider
If your organization is considering employing the structure and support of a Help Desk or IT Support, talk to our team at Spectra Networks about our years of experience in this area and how our services can keep your business running even with the challenges of technology issues.
