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Posts for artificial intelligence

AI

The Rising Dominance of Chat in MSP Support

November 12, 2025

It’s rare to browse the internet for any length of time nowadays and not be met with a pop-up chatbot asking if you need assistance of any kind. In fact, many users have come to expect this type of assistance, especially when dealing with online services or products.  Recent studies suggest that chat support has…

The Benefits of AI in the Workplace 

April 9, 2025

The phrase “work smarter, not harder,” was coined in the 1930s by industrial engineer Allen F. Morgenstern. The phrase initially came from his “work simplification” project but is just as apropos today as it was nearly a century ago. Today, working smarter, not harder comes in the form of artificial intelligence (AI) in the workplace…

medical records

AI and Patient Privacy – Are the Two Compatible? 

October 15, 2024

The digital age of patient privacy concerns and the rapid evolution of artificial intelligence seems to have met at a crossroads. Medical data analyzed by AI features can help improve patient care from answering patient questions to assisting in diagnostics. However, how is sensitive data being safeguarded in this new age of artificial intelligence?  Let’s…